Privacy Policy

This Privacy Policy ("Policy") describes how phlove16 ("we," "us," or "the Platform") collects, uses, stores, and protects the personal data of individuals ("you," "Player," or "User") who access or use the phlove16 website and mobile application.

phlove16 is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations as administered by the National Privacy Commission ("NPC").

By registering an account on phlove16 or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.

For the purposes of the Philippine Data Privacy Act of 2012, phlove16 acts as the personal information controller ("PIC") in respect of the personal data it collects from players and users of the platform. As PIC, phlove16 determines the purposes and means of processing your personal data.

phlove16 has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the DPA and this Policy. If you have any questions or concerns about how your personal data is handled, you may contact the DPO using the details provided in Section 14 of this Policy.

phlove16 collects personal data that is necessary for the operation of the platform, the provision of gaming services, and compliance with applicable legal and regulatory obligations. The categories of personal data we collect include the following:

phlove16 collects personal data directly from you when you register an account, complete identity verification, make deposits or withdrawals, contact customer support, or interact with the platform. We also collect certain technical and usage data automatically through cookies and server logs when you access the platform.

phlove16 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your phlove16 player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to phlove16's gaming services, process your deposits and withdrawals in Philippine Peso (PHP), and credit bonuses and promotional rewards to your account.
• Identity and Age Verification: To verify that you meet the minimum age requirement of 21 years and to comply with Know Your Customer (KYC) obligations under applicable Philippine regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorized account access, and other prohibited activities on the platform.
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and the Data Privacy Act of 2012.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion requests.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance in connection with your use of phlove16.
• Platform Improvement: To analyze usage patterns and player behavior in aggregate form to improve the functionality, performance, and user experience of the phlove16 platform.
• Communications: To send you transactional notifications related to your account activity, and where you have opted in, to send you promotional communications about phlove16 offers and new games.

phlove16 does not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

Under the Philippine Data Privacy Act of 2012, phlove16 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and phlove16 — including account registration, transaction processing, and the provision of gaming services — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing that is required for phlove16 to comply with applicable Philippine laws and regulations — including KYC verification, anti-money laundering reporting, and PAGCOR compliance — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, and aggregate analytics is carried out on the basis of phlove16's legitimate interests, provided that such interests are not overridden by your rights and interests as a data subject.
• Consent: Processing for optional purposes — such as sending you promotional communications about phlove16 bonuses and new game releases — is carried out on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting customer support.

phlove16 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: We share financial data with payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — to the extent necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: We may share identity documents and personal details with third-party KYC and age verification service providers to fulfill our regulatory obligations.
• Technology and Hosting Providers: We engage third-party service providers to host the phlove16 platform and provide related technical infrastructure. These providers process personal data on our behalf and are contractually bound to process data only in accordance with our instructions and this Policy.
• Regulatory and Law Enforcement Authorities: We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or regulatory direction.
• Professional Advisers: We may share personal data with our legal, financial, and compliance advisers where necessary for the conduct of our business, subject to professional confidentiality obligations.

phlove16 uses cookies and similar tracking technologies — including web beacons and local storage — to operate and improve the platform. Cookies are small text files placed on your device when you visit the phlove16 website or use the mobile application.

The types of cookies used by phlove16 include the following:

• Strictly Necessary Cookies: These cookies are essential for the operation of the phlove16 platform. They enable core functions such as user authentication, session management, and security. These cookies cannot be disabled without affecting the functionality of the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language and display settings — to provide a more personalized experience on phlove16.
• Analytics Cookies: These cookies collect aggregated, anonymized information about how players use the phlove16 platform, helping us identify areas for improvement. Individual players are not identified through analytics cookies.
• Security Cookies: These cookies assist in detecting and preventing fraudulent activity, unauthorized access, and other security threats on the platform.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of phlove16. phlove16 does not use cookies to serve third-party advertising or to track your activity on websites unrelated to phlove16.

phlove16 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with phlove16, and for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• Identity Verification Documents: KYC documents are retained for the period required by applicable PAGCOR and AMLC regulations, typically five (5) years from the end of the business relationship.
• Customer Support Records: Support communications are retained for three (3) years from the date of the interaction, or longer where the communication relates to an unresolved dispute or legal matter.
• Technical and Usage Data: Server logs and usage data are retained for up to twelve (12) months, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with phlove16's data disposal procedures.

phlove16 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the phlove16 platform.
• Encryption of sensitive personal and financial data at rest using industry-standard encryption algorithms.
• Role-based access controls limiting access to personal data to authorized phlove16 personnel on a strict need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of the phlove16 platform and infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Comprehensive staff training on data privacy obligations and information security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phlove16 will notify the National Privacy Commission and affected players in accordance with the notification requirements of the Data Privacy Act of 2012 and its implementing rules.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phlove16:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data phlove16 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by phlove16. You may update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where such processing is based on legitimate interests or is carried out for direct marketing purposes.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that phlove16 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact the phlove16 Data Protection Officer using the details provided in Section 14. We will respond to verified requests within the timeframe required by applicable Philippine law, typically within thirty (30) calendar days of receipt of a complete and verified request.

phlove16 is strictly an adult gaming platform. In accordance with PAGCOR regulations, access to phlove16 is limited to persons who are at least 21 years of age. phlove16 does not knowingly collect personal data from persons under the age of 21.

If phlove16 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the verified payment source.

If you are a parent or guardian and believe that your child has registered on phlove16, please contact us immediately using the details in Section 14 so that we can take appropriate action.

phlove16 primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances — for example, where phlove16 engages technology service providers or game content providers whose infrastructure is located outside the Philippines — your personal data may be transferred to, and processed in, countries other than the Philippines.

Where such cross-border transfers occur, phlove16 ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Data Privacy Act of 2012. These safeguards may include contractual data protection clauses, adequacy assessments, or other mechanisms recognized by the National Privacy Commission.

By using phlove16, you acknowledge and consent to the transfer of your personal data to other countries where necessary for the provision of the platform's services, subject to the safeguards described in this section.

phlove16 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, phlove16 will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the platform. Your continued use of phlove16 following the publication of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how phlove16 is protecting your personal data. If you have any questions about a specific change, please contact our Data Protection Officer using the details in Section 14.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by phlove16, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

You may reach the phlove16 Data Protection Officer by email at: [email protected]

For general customer support inquiries unrelated to data privacy, you may contact our support team via the live chat feature on the platform or by email at: [email protected]

If you are not satisfied with phlove16's response to your privacy inquiry or complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.

This Privacy Policy was last updated on January 1, 2026. By continuing to use phlove16 after this date, you confirm your acceptance of this Policy in full.